GSI Outdoors Return Policy
At GSI Outdoors, we stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns & Exchanges
To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as when you received them. You must initiate your return within 30 days of receiving your order.
How to Initiate a Return
- Visit gsi-outdoor.com and navigate to the Returns section.
- Follow the instructions to submit your return request.
- Once approved, you will receive further details on how to proceed.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
If you need to exchange an item, please follow the return process and indicate that you would like an exchange. We will work with you to ensure you receive the correct product.
Non-Returnable Items
Certain items cannot be returned, including gift cards, discounted or clearance items, and products marked as final sale.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue as quickly as possible.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
If you have any questions about our return policy, please reach out to us. We appreciate your business and thank you for choosing GSI Outdoors!